Live Arrival Guarantee
This are the details regarding our live arrival guarantee for all reptile orders. Please know that DOA (Dead on Arrival) animals are extraordinarily rare, even during the extreme temperature swings of summer and winter. Our animals arrive DOA less than 1.4% of the time which is an incredible statistic and attributable not only to the health and strength of our animals, but also to our exceptional box packing abilities.
We take great pride in guaranteeing live arrival for each and every live reptile order that we ship. Below we will review our live arrival guarantee in detail, including nullification factors.
DOA animals are extremely rare (less than 1.4% of our animals arrive DOA), but if it does occur you need to be familiar with our policy. If you do receive a DOA reptile you must take one picture for each animal and for all the animals in group and E-mail us the pictures at [email protected] within a maximum of 24 hours after arrival.
Upon approval of your claim, you have a couple options:
The first option is having us ship you a replacement animal, with the next order although shipping costs will be the responsibility of the customer or we will refund your purchase price (excluding the shipping costs) via credit memo with the next order or an immediate refund depending on your method of payment. We are extremely reasonable, so we will work with you. Every situation is different.
We have become a highly reputable reptile sales company; we deeply value your satisfaction. Our customer service response times are simply unmatched in the reptile industry.